Shipping Policy
Processing Times
Most in-stock orders are processed within 10 business days. During high-volume releases, sales, or convention periods, processing may take up to 30 calendar days. We are a small shop and carefully inspect and pack collector items before shipment.
Processing time is separate from carrier transit time. Tracking information will be emailed when your shipping label is created.
Preorders and Combined Orders
Estimated release and shipping information for preorder products is provided in each product description. Publisher, distributor, printer, signing, and freight delays may occur.
Orders containing both preorder and in-stock products will normally ship when every item in the order is available. Please place separate orders if you need available products shipped sooner.
Special-release and exclusive orders cannot be combined with separate orders after checkout.
Shipping Destinations and Carriers
We ship only to destinations supported at checkout. We typically use USPS, although another carrier may be used when appropriate for the package.
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address correction is needed. Address changes cannot be guaranteed after fulfillment begins.
Transit Damage
If an order arrives damaged, contact Bandicoot Collectibles within 7 calendar days of delivery. Include:
- Your order number
- Photographs of the damaged item
- Photographs of the shipping box or mailer
- Photographs of the shipping label and packing materials
Keep the damaged item, packaging, and all contents until the matter is fully resolved. Do not discard or reship anything unless instructed.
For limited releases, we will attempt to provide a replacement from available reserve inventory when appropriate. If an eligible replacement is unavailable, the affected item will be refunded to the original payment method.
Carrier Claims and Insurance
Some carrier services include limited insurance. Coverage amounts and claim eligibility are determined by the carrier and are not guaranteed for every shipment.
Depending on the carrier and circumstances, Bandicoot Collectibles may ask the customer to submit the carrier claim. We will provide available order or shipment documentation needed for the claim. USPS permits either the sender or recipient to file an eligible domestic insurance claim.
Additional insurance must be requested before the order ships and may require an additional charge.
Cancellations
Preorder, exclusive, signed, and special-release purchases become final once inventory has been committed or signing arrangements have been made. In-stock cancellation requests must be submitted before fulfillment begins and cannot be guaranteed after an order enters processing.